Sign Up to 2x your ROI
Welcome flows have 23x the conversion rate and 4x the click rate (Klaviyo) of standard emails. 85% of CBD companies’ welcome flows are generic or non-existent. With a welcome flow, e-com companies can increase their revenue up to 320% (Invesp).
The world’s chilliest CBD gummies & CBD oil is a great brand to analyze because they are far from traditional. They do a great job of differentiating themselves using:
They use a pop-up to collect visitors’ email addresses. After going through their funnel as a potential customer, I notice a chance for them to sell more CBD products. Today, I’ll be focusing on their welcome flow.
Not cutting through the noise in your subscriber’s inbox? Limited time and money to figure it out?
Get a review for your CBD email welcome flow.
This CBD company’s most prominent USPs are:
Many of these USPs aren’t enough to make the brand stand out in the CBD industry, but how the CBD brand presents them sets them apart.
They’re the only brand that uses Amine exclusively:
The brand voice is like no other CBD company; while most use premium and professional wording, they use phrases like:
Their social mission of supporting criminal justice reform and paying for people’s bail with marijuana charges speaks to where their heart is as a company.
They emphasize their dealers and their support of decriminalizing cannabis as a drug. The company combats the disparities in the criminal justice system. Putting their money where their mouth fits perfectly.
Together, all these factors create a unique experience for the new subscribers. This is how I’d use these elements to create a CBD email welcome flow to optimize their current one.
The rule of one governs every decision you make about your messaging.
Their one reader is a person who feels like cannabis is unfairly treated. 22-year-old who’s a liberal & social-conscious entrepreneur balancing a lot of different responsibilities. They’re solution aware.
$4.20 off the first order.
The CBD company guarantees to refund your money with no questions, and you don’t have to return the product.
It’s not pot, it’s CBD that’ll help you chill out organically from stress and anxiety. Help us fight against the negative image of cannabis because you know how ridiculous it is.
Since their brand voice is so unique, they can bring new subscribers into their world with a flow. They send one email to welcome you, introducing you to their most popular products. They do send a second email to reinforce the first email. The third email is perfect.
Let’s break down their welcome email.
The messaging matches their expectations. The one reader doesn’t have any obvious objections, but the goal of a welcome series is to thank them for subscribing, so starting with that is perfect. Instead, I recommend sending a sequence of 5-7 emails to build rapport with the new subscribers so the CBD company can set itself further apart with its messaging.
This CBD brand is missing a major opportunity to increase their:
Next, let them know what you have to offer. Insert your biggest benefits. Keep it short, sweet, and simple but go further than a quick email thanking them for joining.
Offering a discount works. But every CBD company offers 20% off.
The email copy is easy to read.
The one reader’s biggest objection is CBD’s associations with cannabis, so it’s pot.
The biggest benefit for the reader is that CBD doesn’t have any psychoactive effects so you don’t have to worry about those effects.
The 2nd most important objection: CBD is questionable legally and there’s not enough proof that it works.
The 2nd biggest benefit: CBD is legal on a federal level since the 2018 farm bill.
The 3rd most important objection: most CBD brands are too serious and are taking all the fun out of empowering yourself with the plant.
The 3rd biggest benefit: The CBD presents the benefits of the plant in a relatable and entertaining fashion.
Does the messaging match the pop-up?
Yes. The messaging matches but there isn’t much personality. So the funnel doesn’t match the brand.
Are the one reader’s expectations met?
They send a generic, “Welcome to….” Optimizing their subject line is the best place to start to find their open rates.
I’d use a subject line like:
The preview text is non-existent with the code where messaging should be.
I’d use a preview text like:
They reinforced the welcome with messaging in the header of the email repeating the subject line.
Then they use a GIF but it may distract the subscriber’s focus from the CTA. I recommend using gifs in the non-selling emails in the flow.
I’d use an opening line that meets the one reader where they are at in their head:
I’d insert a CTA action immediately after the photo.
They opted to highlight each of their best-selling products, which is a great way to introduce new subscribers. To optimize the email, I’d focus on what CBD has to offer. Using research, the one reader is familiar with CBD but doesn’t know much about it. If they click the CTA, then I’d use this section to build up the value of CBD using social proof and statistics.
Ensure your copywriting makes your one reader feel special, appreciated, and a part of something. Provide opportunities to interact with a brand; list the best sellers or a link to your blog.
Does the CTA match the subject line?
Yes.
CTA assessment
I would change the call to action to Discover this Dope Deal to connect to the unique offer of $4.20 off.
Risk reducers and the closers?
Their guarantee migrates risks. But I would add customer reviews and/or testimonials to increase the trust.
The body copy describes the best-selling products. This can create value so the new subscriber knows what products other people love.
Then I’d let the one reader know what’s in CBD to help them with:
For the sake of the campaign and this email, I’d choose the most popular product based on sales and reviews. There is nothing wrong with all the best-selling products but sometimes having too many choices is a bad thing. (Think about when you’re scrolling Netflix).
Finally, I would use a review from a current customer and then a personalized call to action. Whether they click the final CTA or not, I’d send the rest of the campaign.
CTA assessment
The “Shop (product name)” action works. Although I would opt to have more of the brand’s personality in the CTA button. But you don’t want it to be too long.
Risk reducers and the closers?
Their guarantee migrates risks. But I would add customer reviews and/or testimonials to increase the trust.
Any disconnects with the flow?
There are no disconnects between the pop-up and the first email in the welcome flow. I would opt to introduce the brand and educate the new subscriber on CBD instead of showing the best-selling products. But I don’t think it makes a big difference. I would A/B test the order of the first two emails with a Frankenstein version of both.
The subject line is simple, yet effective. The company wrote the email for a subscriber who is problem aware but may not know much about CBD as a solution. The audience is most likely a younger demographic so using the acronyms is perfect.
Once again the preview text is code so the brand is missing an opportunity to convince a new subscriber to open their email.
The subject line and the subheading match perfectly. The copy is creative yet clear.
The body copy does a great down quickly breaking down frequently asked questions the new subscriber may have.
CTA assessment
The call to action is generic but it works. I would A/B test it with a more creative call to action.
Risk reducers and the closers?
There are no disconnects with the email flow because it flows perfectly with the first email and if the second was written a bit differently it would add up to it.
Any disconnects with the flow?
There is so what of a disconnect from the first email because they showed their top products and then educated the new subscriber about CBD. I would reverse the order. I would also combine the first email’s section about the brand with educating the subscriber on CBD. Knocking two birds out with one stone because you are leaving no stone unturned.
The subject creates urgency but it could do it in a more creative way.
The subscriber gets preview text his time and it adds value to the subject line. Also, it reminds the new subscriber of the welcome flow’s one offer.
This time they list their best-selling products but with social proof. They use customer testimonials to encourage the subscriber to buy. I only posted one (no need for the whole email).
CTA assessment
The call to action is creative and it converts higher than a generic CTA. I would A/B test it with a more creative call to action.
Any disconnects with the flow?
There are no disconnects with the email flow because it flows perfectly with the first email and if the second was written a bit differently it would add up to it.
CTA assessment
“Subscribe” is place holder copy. I would replace it with a specific CTA “Get $4.20 off”
Risk reducers and the closers?
I would add a short disclosure about respecting their privacy, not selling their data. The heard “Not Spam” is a creative way to reduce the perceived risk of signing up.
The point of having a welcome flow is to sell products. Maybe not right away but at some point. So I always analyze the product page to complete the funnel.
Right when the subscriber lands on the product page.
Below the fold, they tell the story of the gummies.
They provide all the details about the ingredients of the gummies. I might move this section up since a lot of CBD users are health-conscious and want to know what they are putting their body. Since their demographic is younger.
Customer reviews from social media and previous customers show proof that their customers love their products.
Their CBD email welcome flow is incredible but still has a few shortcomings. I would be able to 2x their welcome flow’s ROI by making a few changes to the sequencing and adding a few more emails. The CBD email welcome flow sales funnel is a money-making machine for the anime-inspired brand.
Don’t send a “Welcome to {Insert brand}” email with 20% off (every CBD brand does that). Don’t send them to a newsletter. Instead, focus on selling.
“320% increase in revenue from welcome emails???”
E-com companies can 2x their ROI with 4-6 emails. But only 39% of brands send a welcome email flow. I signed up for 100+ CBD companies’ welcome campaigns and came to the realization:
your CBD brand only has ONE chance to make a first impression in your new subscriber’s inbox.
You will most likely generate more sales from a new subscriber versus a long-time lister or a first-time visitor to your website. Capitalize on the momentum with automated emails welcoming them to your list.
Ask yourself, “what information are you sending your subscriber after they signed up for your email list?”
Engagement is at its highest during the welcome campaign. So craft meaningful experiences to convert your new subscriber into a brand advocate.
You have to know what to say to your new subscriber. Start with addressing their stage of awareness. Move them to the next stage of awareness with an email flow that anticipates their questions and differentiates your brand. Once you set up the triggered flows, watch the money pile grow as you bring your newbie up to speed.
Optimize your:
Your email list is like building a universe. It is always thickening, expanding, growing, and tightening your online business. Your messaging has to align from your pop-up to your final email in your welcome campaign. Let’s start with how you are getting their email address.
Build your welcome email flow around your copywriting. The hardest part is determining what messaging will go in your welcome campaign. First, impressing your new subscriber with email 0 isn’t complicated. They are human so start by introducing your brand and highlighting your offer.
Avoid generic copywriting because you lose out on a golden opportunity to increase your ROI. From the data and your research, you should have a good idea of what to say.
Start with the rule of one to transform your new subscribers’ experience.
Think about the problem that keeps them up at night. Write in your one reader’s inner dialogue to show them how your one offer solves that problem.
Set the tone. Exceed their expectations by letting them know what type of content they will get and how often they will get it. Humanize your brand by speaking to their:
Make your new subscriber feel something, “speak to the heart and the mind will follow.”
Your CBD brand’s offer is the most important aspect of the welcome flow. Use a coupon code but add your brand’s personality to reinforce your brand. Test it.
To enhance your one reader’s experience, use:
Provide information about your CBD products. Make sure it fits into the context of what motivates them. Close the deal with a specific and actionable CTA.
Deliver your promise while moving people to the next stage of awareness with your messaging. Move them to the “aha” moment. Show them how your CBD product solves their problem and backed it up with credibility.
Provide proof so they know becoming the best version of themselves is capable. Speak to their hesitations. Show empathy with a customer’s story. You won’t have to hard sell. Show them the immediate benefit and the benefits after continuous use.
Tease the next email in the flow to pull them through the sales funnel. Make your email copy as human as possible. People buy from people.
Define the rule of one to craft your CBD email welcome flow funnel. Start with the CTA, then the body copy, and end with the headline/preview text. Craft a pop-up window using similar messaging to complete the sales funnel.
41% of brands don’t send a welcome email within the first 48 hours, even though open rates are the highest during welcome campaigns. CTRs are the highest too.
Welcome them to your list and introduce your brand’s story. Make sure you go beyond “Welcome to….” in your subject line to stand out. So many companies use it, and your subscriber may open it, but it won’t make a lasting impression.
Congratulate your subscriber for joining but don’t say thank you in your subject line. It is the second most common phrasing to use. Use as much personalization as possible.
Confirmation emails won’t get the job done these days. The top-selling CBD brands craft an experience in their new subscriber inboxes. To complete you have to hone in on what differentiates your brand.
Get your subscriber’s attention. The CBD brand with the best marketing in the game uses social proof in their headline to show the one reader they’ve joined a squad of 100k+. Make a promise in the headline.
CBD companies like Not Pot have a mission that differentiates than from others. Highlighting the story influences your one reader to purchase because you’re a brand that aligns with their values.
Here’s a full breakdown of the World’s Chilliest CBD brand’s welcome flow.
Since you’re offering a discount, you are encouraging your subscriber to think about what you want them to buy. Cross-sell your most popular item or upsell a CBD product bundle you want to push.
A couple of your emails can focus on your brand’s story making an emotional connection with them since people don’t like to be sold to. Introduce them to who your brand is and what your products do. Empower every email with testimonials.
This CBD business has an amazing story (see below), and stories are the best marketing tool. I’ve seen email 0 contain a snippet of the brand’s story or a whole email dedicated to telling the subscriber about the mission’s plot.
Tell them the history of your CBD brand and/or show them the future of your CBD brand. Tell a story of how you want them to feel. Make an emotional connection. Your story and your mission are often tied together.
Show your CBD brand’s values align with theirs. Show off your brand’s personality.
Be unique. Or you may increase the chances of your new subscribers hitting the dreaded unsubscribe button.
Showcase the biggest benefit of your CBD product to show your subscriber the immediate and long-term impact of using it. Anticipate and address their objections. Present the 5-inch benefit and then the 5-mile benefit.
Provide a value by:
Your email welcome flow can sweeten your one offer with free shipping if the purchase is made within 30 days.
Show your new subscriber what current customers are saying about your most liked products.
A detail you may overlook is who the email welcome flow is coming from. Some CBD brands prefer to use the first name to make it more personal.
Your welcome series should be 4-6 emails with each email having a specific goal. That’s one goal for each email that adds up to the overall goal: sell more CBD.
Timing is everything, there’s no exception with emails. Some CBD companies don’t even have a welcome flow, they send you a newsletter or send offers during the holidays. All should send it immediately but others send the first email a few hours or days after signing up.
For example, when I signed up for CBD company A I didn’t receive an email right away (I got it a few hours later), but when I signed up for CBD company B they sent a confirmation email right away.
The chilliest CBD brand’s email 1 came only a few hours after the initial one.
Use the f sequence to determine the timing of the emails. Don’t lose momentum.
Customer-first, not product first welcome email flows deliver on your promise and build trust.
In 2023, nobody is giving away their email address. Determine what you are offering in exchange for their email address. Create urgency with a limited-time offer:
In the example below, this CBD company encourages its website visitors to “Spin to Win” with a pop-up.
Pop-ups are the most prevalent way to present your offer to the visitor, but many companies elect to collect the email address in other ways. At the time, this CBD company doesn’t have a pop-up or a footer section to collect the website visitor’s email address. The one reader has to register.
Promise your one reader something in exchange for their email address. That is e-commerce 101.
This CBD company offers 20% off the first purchase and the other offers $4.20 off in the footer of their homepage. Not necessarily in front of the visitor’s eyes.
It’s your best shot to turn a subscriber into a customer. Make a great one-to-one impression, point your subscriber to the value, and increase sales. Remember, email still has an ROI of 3600%. Email copy is the simplest, fastest, and most cost-effect way to increase your sales.
CMO, what’s your favorite KPI for CBD email welcome flows? Sell more CBD products with a welcome flow that converts your subscribers into brand loyalists. Without working harder, supercharge your AOV and LTV with words.
Limited time and money? I’ll identify the bottlenecks, areas for improvement, and note key performers.
Let me review your welcome email flow to see where there are opportunities for you to make more money.
Your prospects are “tired of the strain and the pain.” CBD marketing leadership, save the day! But how?
Create “THE” experience by matching your content writing with their level of awareness. Create content for your blog but make sure it is not one-size-fits-all. Marketers who prioritize blogging 13x their ROI because they use their blog at the top of your sales funnel to match their prospects’ level of awareness.
You convert visitors into brand loyalists by educating them on how to become healthier (tangible value). The informative nature of search-friendly content writing provides discovery opportunities for CBD products. You write your content based on your audience’s level of awareness and move them to the next stage so they’ll opt-in.
Aligning your prospect’s level of awareness with their position in your sales funnel increases revenue (up to 34%), according to a SuperOffice case study. Advertising icon Eugene Schwartz defines the five levels of customer awareness as:
Writing content for your one reader’s level of awareness generates sales from leads, creating engagement and brand awareness. Crafting content tailored to their expectations ensures you grab their attention on the ultra-competitive first page of Google’s search results.
“Your words are your web currency.” — Ann Handley
Although 43% of people scam blog posts, the top-ranking posts are at least 1,285 words. You can sell what they want in the headline, subheadline, bullet points, and images to create a positive user experience. Join the conversation your one reader is already having in their head.
For example, if your audience is problem/pain aware, you would write content showing them:
For example, your topic can be about the benefits of reducing stress with CBD gummies.
You can mention the different factors that will influence their purchasing decision. Nurture your one reader into the next stage of your sales funnel with the appropriate content.
Nearly 49% of marketers are trying to align content marketing with the buyer’s journey, according to Contently. Craft your content for your most motivated traffic.
Streamline your sales funnel with content targeted towards driving problem-aware/pain-aware prospects into the solution-aware stage. You provide value to push customers through the journey without advertising.
“You hard sell the transformation so you can soft sell the thing that provides it.”
Ryan Schwartz, Copyhackers
Embedded CTA’s convert visitors into new subscribers as you build trust with knowledgeable tips in the format of “How-to’s.” You persuade them down the funnel using their level of awareness until they convert into a customer (because sales in the only tangible result of marketing to your CEO).
You can measure content marketing’s impact on the bottom of your sales funnel with Google Analytics. Most marketers use page views to measure a blog’s success.
Writing hyper-focused blog posts establishes your CBD brand as an authority in your industry. Don’t get it wrong at the top of your sales funnel by crafting generic blog posts that mimic your competitors. Motivate your one reader to read your content by showing them you feel their pain.
You increase your post’s personalization by matching your CBD product’s benefits with their awareness level. Make sure you show them the value of using your CBD product; don’t tell them how valuable it is.
Other personalization tips:
Personalized the distribution:
Your content marketing strategy depends on where your one reader hangs out online. Marketers use social media and email to distribute blog posts to their one reader. Sharable content attracts a broader audience, and your business will grow as people link to your posts. You should do market research to find out the top 2–3 channels to market your blog posts.
78% of consumers trust brands that create customized content, and 70% of consumers prefer to learn about a business through organic search results. Personalization leads to relevance, so don’t be afraid to mention specific solutions.
Focus your content on one reader, and you’ll produce results in line with what you spend on marketing. 82% of marketers that consistently blog earn new customers. Now that your post attracted your prospects to your site, it is time to get their email addresses and convert them into active subscribers. Finally, you will have a lifetime customer.
“Businesses that blog experience twice as much email traffic as businesses who don’t,” according to Optinmonster.
Since your goal is to convert prospects into satisfied customers, your blog posts must capture prospects’ attention with valuable information. Prove your CBD product works by addressing your audience’s questions before they ask them.
Each blog post is an opportunity to show your one reader a lifelong transformation. Once they trust your advice, they’ll want more.
You can increase your customer’s lifetime value by turning your one reader into a brand loyalist. All you have to do is match their level of awareness with your blog post content.
Ace your content writing by making sure it is actionable, compelling, educational, and entertaining. Soft sell your CBD products. If your audience isn’t ready to buy, educating them with content can move them off the fence.
Struggling with content writing? Get a content writing review.
CBD.market and CBD.co are robust marketplaces like Amazon, but the competition is fierce. The generic product pages on these sites don’t sell as well as landing pages because you can’t optimize them. Creating designated landing pages can increase conversion rates up to 300 percent.
Using content marketing and ads, you can drive your traffic to your landing page with various methods.
Health and Wellness companies get 266% fewer leads on Amazon because of all the different offers. The number is probably similar for CBD companies on marketplaces. It’s hard to sell visitors a better, happier version of themselves when your landing page doesn’t have a single goal.
The competition, the layout, and the level of specifics can’t optimize your conversions. I’m not suggesting getting rid of this valuable real estate. Instead, you should look into the benefits of driving traffic directly to a designated landing page.
Matching the message your visitors are expecting creates trust leading to conversions. Using a sales conversion funnel, you can drive your existing traffic to your product page.
You can craft messaging on your marketplace product page to capture your top leads, but typically you can’t control the user experience. These websites have a set template, and you can add content in the middle of the page. But at the bottom of the page, it’ll still have competitor’s items, etc.
On most of the sites, the above-the-fold setup is pretty standard versus the full customization using a platform like Unbounce or even your current website platform.
“The first thing you do in selling is to set up the selling environment.” — Joseph Sugarman
Landing pages thrive because of the rule of one
They are crafted with one reader, one big idea, one promise, and one offer. With a landing page, you can focus on a single call-to-action. A landing page speaks to a specific group better because the tailored content makes the imperative human connection, which is rare online.
Created with the target audience in mind, you can make the users experience a relaxed buying environment. Your copy should be clear, crisp, and skimmable.
With a landing page, you can focus on a single call-to-action. A landing page that speaks to one reader performs better because you can create a relaxed buying environment that is focused on messaging for one reader.
Your marketplace product page can speak to your audience’s level of awareness but not necessarily right away. Typically, your audience will see dull bullet-pointed benefits upon their arrival, the standard hero shot, and some screenshots of your product.
Your landing page copy can use Schwartz’s 5 stages of awareness to win over customers repeatedly. You select your customer’s level of awareness based on where they are in the sales funnel. Influence their intent with “copy that is triggered towards the 20–30% of your ideal market segment.” — Joanna Wiebe
Every product solves a problem, crafting copy for a problem-aware audience is your best bet (but not if the audience is solution-aware, so do your audience research first).
Since landing pages are usually the third stage of your customer’s journey, you must create desire with your product’s benefits. Reduce the friction in the funnel with specific information your one reader is looking for.
Humanize your social proof to move your one reader to the next stage of awareness, and the next stage of your sales funnel. Make sure your testimonials are realistic and credible. You want to use testimonials that persuasively reinforce what you’re already saying about yourself.
84% of people trust online reviews because it is honest people using the product. Online CBD marketplaces won’t let you be great because you can’t prioritize your messaging the way you can with a landing page. If you search your Amazon reviews for VoC, you’ll find the messaging to convert your audience.
When visitors arrive on your landing page, use your customer’s language to convert them. Write with empathy in mind to position your product as the item that has been missing from their life.
Create meaningful imagery with visual language using words that trigger your one reader’s senses and emotions. Be as specific as possible. Transformational change is just a click away; can you convey it relevantly?
70% of marketers see SEO as more effective than PPC, according to Impactplus. Most likely, you’ll be sending direct traffic to the landing page from ads on social media, banners, or your newsletter/campaigns. But playing by Google’s rules can drive targeted organic traffic to your website.
“Long-tail keywords often produce a higher ROI.” — Instapage
You can show your product in the best light when you engineer your SEO strategy based on long-tail keywords. You can match your messaging with the user’s search intent, boosting SEO traffic. Increasing the relevancy of the page increases its quality score.
SEO long-tail keyword best practices included
You shouldn’t disrupt visitors’ flow when optimizing your landing page. It won’t land on the first page of the Google search engine results page at first, but Google will recognize it with enough content.
You can’t analyze your traffic on their site or collect their email address. If you create a landing page, you can measure the KPIs that are important to you.
Data drives sales, so measure your conversion goal based on the action you want your visitors to take. Pop-up forms collect email addresses, and alert bars can create urgency. Optimize your landing page for more purchases using heatmaps, screen recordings, and snapshots to track your customer’s journey. You’ll enhance the effectiveness of your offer as you get more information about your target audience.
Increase readability and lower your bounce rate with clear headlines, creative crossheads that sell your value, and a responsive layout that tells a compelling story with visual clues, colors, and branding.
Conversion-focused landing pages outsell generic marketplace product pages because they boost conversion rates, lower cost-per-acquisition, and increase traffic. Improve your visitors’ clicks and watch your revenue grow.
Create a designated landing page for CBD products because:
Ad copywriting is about clicks. You can enhance it with images or gifs because they’ll get their attention.
Designing your ad ( blog post, landing page, or email) around your copy is critical to delivering a clear message. It helps entice your reader to click through.
“Does your email copy or landing page copy pass the 5-second test?”
“Do the images feel real, relatable, and authentic?”
Reduce cognitive load by limiting it to one offer.
“Do they support the emotional strategy?”
People are more distracted while on mobile.
“What does your copy look like mobile?” “Are images stretched or is the copy too long?”
Use two fonts max.
“Can you read the copy on the photo/image?”